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 FREE delivery with Amanprana products       Order before 13:00, we'll ship today!       FREE return        Trustpilot customer rating: 9,3

Frequently Asked Questions

Ordering

How can I order?

With each item, you see a green button below ‘Add to cart’:

 

add to cart

 

By clicking this button, you put the article in your shopping cart. On the product pages, you can click on ‘Add to cart’, and you can choose the desired quantity:

 

add to cart 2

 

You can check the content of your shopping cart on ‘My shopping cart’, top right of the page:

 

welkom/inlog

 

You can remove any article by clicking on the ‘ recycle bin”, to the right of each selected product.

When your shopping cart is ready, you can continue to order: Underneath “ grand total”, you can click on ‘Proceed to check-out’:

 

total

 

You will then be taken to the order summary, where you can complete your  data.

On this page, you fill in invoicing and delivery address. You can choose home delivery or a DPD Parcel Shop near you. Now you can check your delivery and choose a payment method:

 

order

 

If you wish, you can add remarks to your order.
If your order is a gift, you can add a message for the receiver. Click on option ‘Add a gift message to my order’. The message you enter will be written on a card and sent with the package.

 

message

 

Then, click on “Place your order”: your order will be forwarded and you will be taken to the secure payment environment.

 

Can I change or cancel my order?

You have just finished your order, but you forgot something. Or you ‘ve changed your mind and you want to order something else? No problem whatsoever! Immediately contact us. As long as your order hasn’t left our warehouse, we can change or cancel it for you.

Has your order already left our warehouse? You can actively refuse the order. You just let us know you don’t want the order. As soon as we have received your return delivery, we’ll contact you to work out a solution.

 

Why do we use a refrigerated thermobox as packaging?

A couple of the products available on Amanvida have a limited shelf life and need to be transported in a cooled ‘environment’ (not frozen). For this reason, we ship these products in a specially designed thermal packaging made out of EPS packaging with insulated cooling elements placed inside as well.

For this type of shipment there is a surcharge of € 6 per order to (partially) cover the costs of the thermo packaging.

We ship fresh goods with this type of packaging to ensure the goods remain as fresh as possible until they are delivered. Upon receipt, we advise you to place these types of goods in the refrigerator immediately.

Amanvida.eu is no longer responsible for the freshness of your delivery, if the first delivery attempt has failed.

Do I have to take refrigeration into account when placing my order?

No, our system ensures that when ordering any products which require cooled transport that the thermo packaging is added to your cart automatically. (Surcharge of € 6). As soon as you order one cooled product, the other products of your order will also be shipped in the thermo packaging.

Can I also order without thermo packaging?

As soon as one or more items from your order require cooling, we will ship it in thermo packaging. Any other products from your order will also be shipped in this packaging.

What do I do with all this packaging material and the cooling elements? Can I return these?

We are aware that this is a bunch of junk and trash, but this is an unfortunate disadvantage of a webshop. The thermo packaging and the cooling elements are, however, recyclable. You can also use it yourself for e.g. a picnic or other similar occasions.

It is our goal to find other affordable packaging options. Alternatively, we are considering a system whereby packaging can be fully or partially reused (e.g. a system with a deposit).

At Amanvida we consider the environment extremely important and we strive to minimize our impact on it. If we find a solution, we’ll let you know as soon as possible. And any tips or ideas are always welcome!

When can I expect my Seitan order?

Does your order have only Seitan products? Or did you order a combination of Seitan products and other brands? We will ship your order the following Monday or Tuesday.

Seitan is a cooled product. We ship your Seitan in a cooled thermobox that guarantees the right temperature for 5 days long. (+6 euros per shipment).

To avoid that your package is in transit for longer than 5 days, we ship orders with Seitan products only on Mondays and Tuesdays.

Can I pick-up my order?

Unfortunately, Amanvida does not have a store where you can pick up your order. However, many of the Amanprana products can be found in the local nature/bio shops.

Don’t hesitate to contact us for an overview of the point of sales in your neighbourhood.

Can I change the delivery address after receiving the order confirmation?

Did you notice that the delivery address is wrong after completing your order?? Unfortunately, you cannot change this yourself anymore. Please contact us as soon as possible via info@amanvida.eu with the correct delivery address and order number. If your order has not yet been shipped, we can still change the address.

Can I have my package delivered in a parcelshop?

Amanvida has partnered with DPD for their delivery service.

You can have your package delivered in a DPD parcelshop.

By having your package delivered in a Pick-up Parcel Shop, you will have the certainty that your package is available to pick-up when it suits you best thanks to the flexible opening hours.

All Pick-up Parcel shops are at very least open every Tuesday to Saturday.

Your package will be stored at the parcelshop for 8 days after it has been delivered. After this, your package will be sent back to us. In this case, the package needs to be sent to you once again, with additional shipping costs.

Choose your parcelshop via:

Voor België: https://www.dpd.com/be/business_customers/pickup/pickup_parcelshop_finder

Voor Nederland: https://www.dpd.com/nl/business_customers/services/nationaal/e_commerce_services/pickup/pickup_finder

België: http://www.dpd.com/be/home/pickup/

Nederland:https://www.dpd.com/at_privatkunden#!pickup_paketshop

Luxemburg:https://www.dpd.com/lu/home/pickup/dpd_parcelshop_finder

Duitsland: https://www.dpd.com/de_privatkunden/#!dpd_paketshop

Oostenrijk: https://www.dpd.com/at_privatkunden#!pickup_paketshop

Frankrijk: http://www.pickup.fr/relais/recherche.sls

Where does Amanvida deliver to? And how much are the delivery costs?

België

13,00 €

Gratis transport vanaf € 59,95

Bosnië-Herzegovina

75,00 €

Bulgarije

35,00 €

Denemarken

21,01 €

Gratis transport vanaf € 150

Duitsland

14,00 €

Gratis transport vanaf € 59,95

Estland

23,70 €

Finland

33,00 €

Frankrijk/Monaco

18,00 €

Gratis transport vanaf € 100

Griekenland

39,30 €

Groot-Brittanië

18,00 €

Gratis transport vanaf € 150

Hongarije

23,70 €

Ierland

26,62 €

Ijsland

119,79 €

Italië

26,62 €

Kroatië

35,01 €

Letland

23,70 €

Litouwen

23,70 €

Luxemburg

14,00 €

Gratis transport vanaf € 100

Nederland

13,00 €

Gratis transport vanaf € 59,95

Noorwegen

75,00 €

*

Oostenrijk

20,00 €

Gratis transport vanaf € 100

Polen

23,70 €

Portugal

39,00 €

Gratis transport vanaf € 350

Roemenië

35,01 €

Servië

35,01 €

Slovenië

23,70 €

Slowakije

23,70 €

Spanje

23,99 €

Tsjechië

23,70 €

United States

40,00 €

Zweden

23,70 €

*

Zwitserland/Lichtenstein

21,01 €

These are the costs for (private) individuals.

*For Sweden and Norway the following costs may be charged for customs clearance outside of Amanvida:

- Disbursements

- VAT (calculated based on the product and the value of the goods)

Is the country of your choice not mentioned?

No worries! You can always verify your shipping costs in your ‘cart’. After filling in the delivery address, the transport costs will be listed just before you enter the payment page.

When checking out, you can also see all the possible delivery destinations (countries) in the address information section.

When will my order arrive?

Ordered and paid before 13 o’clock (CEST)? Your order will be packed and handed to our courier the same day. DPD tries to ensure that every package for Belgium, Luxemburg and the Netherlands is delivered the next day!

Orders with Seitan products are shipped only on Mondays and Tuesdays.

België

1 dag

Bosnië-Herzegovina

4-8 dagen

Bulgarije

4 dagen

Denemarken

2 dagen

Duitsland

1-2 dagen

Estland

3-5 dagen

Finland

3-4 dagen

Frankrijk

1-2 dagen

Griekenland

5-6 dagen

Groot-Brittanië

2 dagen

Hongarije

2-3 dagen

Ierland

3 dagen

Ijsland

4-5 dagen

Italië

2-4 dagen

Kroatië

4 dagen

Letland

3-4 dagen

Litouwen

3-4 dagen

Luxemburg

1 dag

Monaco

2-3 dagen

Nederland

1 dag

Noorwegen

3-5 dagen

Oostenrijk

2 dagen

Polen

2-3 dagen

Portugal

3-4 dagen

Roemenië

3 dagen

Servië

4-8 dagen

Slovenië

2 dagen

Slowakije

3 dagen

Spanje

3 dagen

Tsjechië

2-3 dagen

United States (via Bpost)

4-8 dagen

Zweden

2-3 dagen

Zwitserland/Lichtenstein

2-3 dagen

The delivery dates are just an indication:

  • Any possible delays in customs are not counted
  • These estimations are for shipments to major or capital cities of the destination country. For islands or other destinations more difficult to reach (e.g. rural or mountain regions), it may take 1 to 3 days longer to deliver.
  • National or public holidays in Belgium or the country of destination have not been taken into account
  • Amanvida cannot be held responsible for failing to meet the mentioned delivery times
  • During holiday and sale periods, the delivery may take a little longer
  • Unforeseen circumstances outside of our control (strikes, extreme weather conditions, etc.) can also cause your package to be delayed

An overview and follow-up of my orders?

Once you have logged in ( https://www.amanvida.eu/en/customer/account/login/ ), you will find an overview of all your orders under ‘my account’. Here, you can also see the status of all your orders.

As soon as your order has been handed over our courier, you will receive an email with the track & trace information of your package.

You can also follow your package via https://www.amanvida.eu/en/track-order .

Why Amanvida?

  • Official AMANPRANA Store
  • Fresh Products
  • Certified Organic

  • FREE Return
  • FAST Delivery
  • Order Safely
  • 15 Days Money-back Guarantee
  • Personal Customer Service