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 Order before 13:00, we'll ship today!       FREE delivery from € 59,95 (BeNeLux, D), € 150 (UK)       FREE return        Trustpilot customer rating: 9,3

Frequently Asked Questions

Return policy

Damaged or wrongly delivered items

We always pack and send our articles with the utmost care. If you do notice a damaged or wrongly delivered article, you can return the article to us at any time within 14 days from delivery.

Is a product damaged or did we deliver the wrong product?
Please contact us immediately* via info@amanvida.eu with your name, order number and a picture of the damaged/wrong product. The Amanvida team will contact you the next working day at the latest and do everything possible to resolve this issue. The costs for the return of these products are of course for us!

* 15 days after receiving the products at the latest

We will refund the cost of the article as well as the shipping costs, or send you the correct or new item.

Contact Information

Amanvida is happy to assist you:
If you have any problems, questions, or other concerns about your order, we would like to hear from you.
You can contact us at info@amanvida.eu or by phone +3236202712
You can reach us from Monday till Friday from 9 am till 5 pm.

Amanvida Ananda Shopping
Brechtsebaan  42
B-2900 Schoten
Belgium

MwSt BE0896318602

Contact Us

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Money-back guarantee!

Not satisfied? You are entitled to return the article within 14 working days.

Please always inform us by e-mail on info@amanvida.eu, so we are aware of this.

We will send you a return form by e-mail: you can print this form, fill it in and join it to the article you are returning.

Returns can be sent to:

Amanvida – Retour
Ananda Shopping NV
Brechtsebaan 42
2900 Schoten
België

How do I return a product?

If you are not satisfied with your product, then you are entitled to return it to us within 14 workdays. Please follow the steps below:

  1. Use info@amanvida.eu to get in touch with us so that we are aware you are returning a product to us.
  2. When sending a product back, enclose the completed returns form in the box. The form can be found at  HERE .
  3. Print and complete the returns form and place it in the box together with the articles you are returning.
  4. Send the package, using a traceable shipment, to: 

    Amanvida-Retour 
    Brechtsebaan 42 
    2900 Schoten 
    Belgium
  5. As soon as we have received the returned package and processed it, you will receive a confirmation email from us and your refund will be made as soon as possible, but no later than within 30 days.
  6. If you are to receive a refund, we will pay it to you in the same manner you paid for your order. If we are unable to do this, we will contact you.​

Terms of Return

  • Return shipments are at the risk of the buyer. Amanvida is not responsible for damage or loss of the products on their way back to us. Always send your package via a traceable shipment.
  • For a quick and correct resolution, please inform us before you ship the items you wish to return. This can be done via the contact form on our website or by emailing us at info@amanvida.eu .
  • Please put the return form in the package you will send back to us. This form can be downloaded HERE .
  • Returning items is only possible for 15 days after receipt. These 15 days start the first day after receiving your package.
  • The item must be complete and in its original packaging.

 

What do I do with all this packaging material and the cooling elements? Can I return these?

We are aware that this is a bunch of junk and trash, but this is an unfortunate disadvantage of a webshop. The thermo packaging and the cooling elements are, however, recyclable. You can also use it yourself for e.g. a picnic or other similar occasions.

It is our goal to find other affordable packaging options. Alternatively, we are considering a system whereby packaging can be fully or partially reused (e.g. a system with a deposit).

At Amanvida we consider the environment extremely important and we strive to minimize our impact on it. If we find a solution, we’ll let you know as soon as possible. And any tips or ideas are always welcome!

Why Amanvida?

  • Official AMANPRANA Store
  • Fresh Products
  • Certified Organic

  • FREE Return
  • FAST Delivery
  • Order Safely
  • 15 Days Money-back Guarantee
  • Personal Customer Service