FAQ

Amanvida is your partner in natural and sustainable products that contribute to a healthy lifestyle and a better planet. We offer a carefully selected range of organic food, natural care and ecological lifestyle products. At Amanvida, we believe in the power of purity, honesty and respect for people, animals and the environment. Together we make conscious choices easy and inspiring!

You can reach us by phone Monday to Friday from 9:00 a.m. to 12:30 p.m. at +32(0)3/620 27 12.

We are always available via email at info@amanvida.eu and we aim to respond within 1 to 2 business days.

No, Amanvida operates exclusively online.

For customers who wish to pick up their order, we can arrange this. Please contact us at info@amanvida.eu to arrange a pick-up time during our business hours (Monday to Friday 9:00 am to 5:00 pm).

You can change or cancel your order if it has not been shipped yet.

If the order has already been shipped, it cannot be cancelled, but you can return it according to our return policy (https://www.amanvida.eu/nl/algemene-voorwaarden).

Yes, if your package has not yet shipped. Please send your order number and updated address to info@amanvida.eu as soon as possible .

If the package has already been shipped, the delivery address cannot be changed. However, you can return the package according to our return policy (https://www.amanvida.eu/en/terms-and-conditions).

We accept the following payment methods:

• iDEAL

• Bancontact

• Klarna

• PayPal

• Credit cards (Mastercard, Visa)

Yes, your payment is processed securely through our payment system with MultiSafePay, a trusted payment provider used by thousands of online stores.

We do not store any sensitive payment information.

We deliver to most countries within the European Union, as well as Norway and Switzerland.

Delivery times vary by region:

• Belgium, Germany: 1 business day

• France, Netherlands, Luxembourg: 1-2 business days

• Other EU countries: 2-4 business days

Orders placed before 12:30 pm will be shipped the same business day.

Orders placed after 12:30 pm will be shipped the next business day.

Shipping costs depend on the value of the order, destination and customer type. These costs are clearly displayed in your shopping cart during the checkout process.

For a complete list of shipping costs, please refer to our shipping costs document. The most recent shipping costs are always available in your shopping cart.

Once your order has shipped, you will receive an email with a tracking link. If you have an account with us, you can also view your order details and tracking information under "My Account."

Unopened and unused items may be returned to our warehouse within 14 days of receipt:

Amanvida

Brechtsebaan 42 Unit 70

2900 Schoten, Belgium

To initiate a return, please contact us at info@amanvida.eu with your order number and reason for return. A return is always at your own risk.

For more details, please refer to our terms and conditions (https://www.amanvida.eu/en/terms-and-conditions).

Return shipping costs are the customer's responsibility unless the item was delivered damaged or Amanvida delivered the order incorrectly. Please see our terms and conditions(https://www.amanvida.eu/en/terms-and-conditions for more information.

Refunds are usually processed within 7 business days after we receive your returned items. Please refer to our terms and conditions (https://www.amanvida.eu/en/terms-and-conditions) for detailed information.

No, you can checkout as a guest.

However, creating an account allows you to track orders, save your information for faster checkouts and access exclusive offers.

Click "Forgot your password?" on the login page and follow the instructions to reset your password via email.

Yes, log into your account and go to "My Orders" to view your past and current orders. This feature is only available if you have created an account before or during checkout.

Enter your discount code in the designated field during checkout. The discount will be applied to your total before you pay.

No, only one discount code can be used per order.