Log in at the top right of the homepage:
Click on ‘log in’, enter your e-mail address and password and you are set to order.
Once you have logged into your account (you can login here: https://www.amanvida.eu/en/customer/account/login/ ), go to ‘my account’ in the upper right hand corner. Under ‘contact information’, you will find the button ‘change password’.
After confirming your new password, you will receive two notifications: ‘Cannot save the customer’ and ‘The account information has been saved’. Your password has now been changed and you can start to shop online.
Go to https://www.amanvida.eu/en/customer/account/create/ to make your personal account. We don’t ask of too much information from you, just your name and email address.
Once registered, you can subscribe to our newsletter which is filled with our latest products, tips and lots of yummy recipes.
Are you an entrepreneur or ordering for your company? Enter your VAT number with the country code and numbers (without any punctuation). Your VAT number should be automatically validated. If you encounter any issues, please do not hesitate to contact our customer service. We will validate your VAT number for you.
As soon as your VAT number is validated, the 0% rate will automatically be applied to each purchase. The 0% rate only applies when shipping (exporting) to the Netherlands or other EU countries.
Once you have logged in ( https://www.amanvida.eu/en/customer/account/login/ ), you will see the header ‘newsletters’. Here you can click to subscribe or unsubscribe from the newsletters you wish to receive.
Through our newsletter, we inform you about the latest products, give handy tips, delicious recipes and lots of other fun facts. We believe that an overflowing mailbox does not fit into a serene lifestyle, so we limit our newsletter mails to 1 to 2 mails per month.
You can subscribe to our newsletter via https://www.amanvida.eu/nieuwsbriefSignUp/index_en.php .
After placing an order, you will always receive several informative mails, such as an email to confirm your order and the track & trace info once your order has been shipped. These are not related to the newsletter subscription.
Once you have logged in ( https://www.amanvida.eu/en/customer/account/login/ ), you will find your email address under contact information. Click ‘edit’ to change your email address and then click save.
Via https://www.amanvida.eu/en/customer/account/forgotpassword/ you can request a new password.
Did you forget which email address you used to login? No problem! Shoot us an email at info@amanvida.eu with the details you remember, such as your name, address, telephone… and we’ll look it up for you.
Once you have logged in ( https://www.amanvida.eu/en/customer/account/login/ ), you will see your addresses under ‘account information’. Here, you can change your standard billing and shipping address.
With each item, you see a green button below ‘Add to cart’:
By clicking this button, you put the article in your shopping cart. On the product pages, you can click on ‘Add to cart’, and you can choose the desired quantity:
You can check the content of your shopping cart on ‘My shopping cart’, top right of the page:
You can remove any article by clicking on the ‘ recycle bin”, to the right of each selected product.
When your shopping cart is ready, you can continue to order: Underneath “ grand total”, you can click on ‘Proceed to check-out’:
You will then be taken to the order summary, where you can complete your data.
On this page, you fill in invoicing and delivery address. You can choose home delivery or a DPD Parcel Shop near you. Now you can check your delivery and choose a payment method:
If you wish, you can add remarks to your order.
If your order is a gift, you can add a message for the receiver. Click on option ‘Add a gift message to my order’.
The message you enter will be written on a card and sent with the package.
Then, click on “Place your order”: your order will be forwarded and you will be taken to the secure payment environment.
You have just finished your order, but you forgot something. Or you ‘ve changed your mind and you want to order something else? No problem whatsoever! Immediately contact us. As long as your order hasn’t left our warehouse, we can change or cancel it for you.
Has your order already left our warehouse? You can actively refuse the order. You just let us know you don’t want the order. As soon as we have received your return delivery, we’ll contact you to work out a solution.
A couple of the products available on Amanvida have a limited shelf life and need to be transported in a cooled ‘environment’ (not frozen). For this reason, we ship these products in a specially designed thermal packaging made out of EPS packaging with insulated cooling elements placed inside as well.
For this type of shipment there is a surcharge of € 6 per order to (partially) cover the costs of the thermo packaging.
We ship fresh goods with this type of packaging to ensure the goods remain as fresh as possible until they are delivered. Upon receipt, we advise you to place these types of goods in the refrigerator immediately.
Amanvida.eu is no longer responsible for the freshness of your delivery, if the first delivery attempt has failed.
No, our system ensures that when ordering any products which require cooled transport that the thermo packaging is added to your cart automatically. (Surcharge of € 6). As soon as you order one cooled product, the other products of your order will also be shipped in the thermo packaging.
As soon as one or more items from your order require cooling, we will ship it in thermo packaging. Any other products from your order will also be shipped in this packaging.
We are aware that this is a bunch of junk and trash, but this is an unfortunate disadvantage of a webshop. The thermo packaging and the cooling elements are, however, recyclable. You can also use it yourself for e.g. a picnic or other similar occasions.
It is our goal to find other affordable packaging options. Alternatively, we are considering a system whereby packaging can be fully or partially reused (e.g. a system with a deposit).
At Amanvida we consider the environment extremely important and we strive to minimize our impact on it. If we find a solution, we’ll let you know as soon as possible. And any tips or ideas are always welcome!
Does your order have only Seitan products? Or did you order a combination of Seitan products and other brands? We will ship your order the following Monday or Tuesday.
Seitan is a cooled product. We ship your Seitan in a cooled thermobox that guarantees the right temperature for 5 days long. (+6 euros per shipment).
To avoid that your package is in transit for longer than 5 days, we ship orders with Seitan products only on Mondays and Tuesdays.
Unfortunately, Amanvida does not have a store where you can pick up your order. However, many of the Amanprana products can be found in the local nature/bio shops.
Don’t hesitate to contact us for an overview of the point of sales in your neighbourhood.
Did you notice that the delivery address is wrong after completing your order?? Unfortunately, you cannot change this yourself anymore. Please contact us as soon as possible via info@amanvida.eu with the correct delivery address and order number. If your order has not yet been shipped, we can still change the address.
Amanvida has partnered with DPD for their delivery service.
You can have your package delivered in a DPD parcelshop.
By having your package delivered in a Pick-up Parcel Shop, you will have the certainty that your package is available to pick-up when it suits you best thanks to the flexible opening hours.
All Pick-up Parcel shops are at very least open every Tuesday to Saturday.
Your package will be stored at the parcelshop for 8 days after it has been delivered. After this, your package will be sent back to us. In this case, the package needs to be sent to you once again, with additional shipping costs.
Choose your parcelshop via:
Voor België: https://www.dpd.com/be/business_customers/pickup/pickup_parcelshop_finder
Voor Nederland: https://www.dpd.com/nl/business_customers/services/nationaal/e_commerce_services/pickup/pickup_finder
België: http://www.dpd.com/be/home/pickup/
Nederland: https://www.dpd.com/at_privatkunden#!pickup_paketshop
Luxemburg: https://www.dpd.com/lu/home/pickup/dpd_parcelshop_finder
Duitsland: https://www.dpd.com/de_privatkunden/#!dpd_paketshop
Oostenrijk: https://www.dpd.com/at_privatkunden#!pickup_paketshop
Frankrijk: http://www.pickup.fr/relais/recherche.sls
Ordered and paid before 13 o’clock (CEST)? Your order will be packed and handed to our courier the same day. DPD tries to ensure that every package for Belgium, Luxemburg and the Netherlands is delivered the next day!
Orders with Seitan products are shipped only on Mondays and Tuesdays.
België |
1 dag |
Bosnië-Herzegovina |
4-8 dagen |
Bulgarije |
4 dagen |
Denemarken |
2 dagen |
Duitsland |
1-2 dagen |
Estland |
3-5 dagen |
Finland |
3-4 dagen |
Frankrijk |
1-2 dagen |
Griekenland |
5-6 dagen |
Groot-Brittanië |
2 dagen |
Hongarije |
2-3 dagen |
Ierland |
3 dagen |
Ijsland |
4-5 dagen |
Italië |
2-4 dagen |
Kroatië |
4 dagen |
Letland |
3-4 dagen |
Litouwen |
3-4 dagen |
Luxemburg |
1 dag |
Monaco |
2-3 dagen |
Nederland |
1 dag |
Noorwegen |
3-5 dagen |
Oostenrijk |
2 dagen |
Polen |
2-3 dagen |
Portugal |
3-4 dagen |
Roemenië |
3 dagen |
Servië |
4-8 dagen |
Slovenië |
2 dagen |
Slowakije |
3 dagen |
Spanje |
3 dagen |
Tsjechië |
2-3 dagen |
United States (via Bpost) |
4-8 dagen |
Zweden |
2-3 dagen |
Zwitserland/Lichtenstein |
2-3 dagen |
The delivery dates are just an indication:
Once you have logged in ( https://www.amanvida.eu/en/customer/account/login/ ), you will find an overview of all your orders under ‘my account’. Here, you can also see the status of all your orders.
As soon as your order has been handed over our courier, you will receive an email with the track & trace information of your package.
You can also follow your package via https://www.amanvida.eu/en/track-order .
Paying at Amanvida is done in a secure payment environment. Any transaction you conduct via Amanvida is secured by SSL, which stands for Secure Sockets Layer. The URL, preceded by https:// shows it is a safe page.
All online payment are handled by MultiSafepay, a payment service provider who specializes in safe handling of internet payments.
Online payment options
You can pay online with
:
iDeal
MisterCash
Sofort Banking
GiroPay
Mastercard
Visa & Carte Bleue
PayPal
Maestro
Klarna
Bank transfer
An electronic( online) payment is immediately handled by MultiSafepay. As soon as the processing is completed, Amanvida is informed. We handle your order as soon as we receive this confirmation of your payment.
Pay by bank transfer
When paying by bank transfer, it takes 2 to 3 days before Amanvida receives your payment. The delivery time of your order
is therefore also delayed with 2 to 3 days.
The bank details of Amanvida are:
Amanvida
Ananda Shopping NV
Brechtsebaan 42
2900 Schoten
België
Please clearly state your order number when transferring money, allowing us to trace your payment.
Is your creditcard declined?
You would like to place an order and pay with a credit card, but you receive a message that your card has been refused. We want you to receive your package as much as you do, but we sincerely hope you understand that we have to carry out checks, for both our and your safety. When your credit card is refused, we will immediately reimburse the reserved amount. You can then simply replace your order.
Did your payment via iDEAL fail? Please check whether the amount was withdrawn from your account.
The amount was not withdrawn? You can place a new order immediately. The payment was not processed.
The amount has been withdrawn from your account but you still have not received a confirmation mail one hour after placing your order? Look up your order number. This number is always mentioned in the details of the withdrawal in your banking records. Please contact our customer service and provide us with the order number. We will assist you further.
If you have a gift certificate or discount code, you can fill it in in your shopping cart before checkout. Click on ‘Add discount code’:
Fill in your discount code and click on ‘use discount code’:
The amount of your discount code is then automatically deducted from your grand total. You can now proceed to checkout.
These are the costs for (private) individuals.
NL-BE | |
shipping costs | purchase |
Free Shipping | from € 105 |
€12 | from €70 till €104 |
€16 | from €36 till €69 |
€21 | from €1 till €35 |
DE-LU | |
shipping costs | purchase |
Free Shipping | from € 110 |
€13 | from €70 till €109 |
€17 | from €36 till €69 |
€22 | from €1 till €36 |
FR-AT | |
shipping costs | purchase |
Free Shipping | from € 145 |
€18 | from €70 till €144 |
€24 | from €36 till €69 |
€29 | from €1 till €35 |
CH-TS-SK-DK-ES-UK-PO-IT-SLO-HR
|
|
shipping costs | purchase |
Free Shipping | from € 160 |
€19 | from €100 till €144 |
€25 | from €45 till €99 |
€32 | from €1 till €45 |
PL-H-IRL-N-S-FIN_EST-LV-LT-GR-BG-BIH-SRB
|
|
shipping costs | purchase |
Free Shipping | from € 320 |
€37 | from €220 till € 319 |
€48 | from €100 till € 219 |
€64 | from €1 till €99 |
*For Sweden and Norway the following costs may be charged for customs clearance outside of Amanvida:
- Disbursements
- VAT (calculated based on the product and the value of the goods)
Is the country of your choice not mentioned?
No worries! You can always verify your shipping costs in your ‘cart’. After filling in the delivery address, the transport costs will be listed just before you enter the payment page.
When checking out, you can also see all the possible delivery destinations (countries) in the address information section.
Reseller:
NL-BE | |
shipping costs | purchase |
Free Shipping | from € 295 |
€9 | from €65 till €95 |
14 | from €35 till €65 |
€21 | from €1 till €35 |
DE-LU | |
shipping costs | purchase |
Free Shipping | from € 295 |
€10 | from €65 till €95 |
€15 | from €35 till €65 |
€22 | from €1 till €35 |
FR-AT | |
shipping costs | purchase |
Free Shipping | from € 390 |
€13 | from €260 till €389 |
€19 | from €130 till €259 |
€29 | from €1 till €129 |
CH-TS-SK-DK-ES-UK-PO-IT-SLO-HR
|
|
shipping costs | purchase |
Free Shipping | from € 450 |
€13 | from €300 till €449 |
€20 | from €150 till €299 |
€32 | from €1 till €149 |
PL-H-IRL-N-S-FIN_EST-LV-LT-GR-BG-BIH-SRB
|
|
shipping costs | purchase |
Free Shipping | from € 900 |
€27 | from €600 till € 899 |
€41 | from €300 till € 599 |
€64 | from €1 till €299 |
You can have your order delivered at a Pick-up Parcel shop delivery point in your neighborhood.
You can pick up your parcel during opening hours at a time that suits you (also on Saturday and sometimes even Sunday morning).
You can pick up your package within 8 days after delivery in your chosen Pickup parcel shop. After that, your package is sent back to Amanvida.
Gave your own address, but you're not at home?
The DPD employee will drop by one time with your parcel.
If you’re not at home on this visit, you will be notified by the DPD employee by means of a note in your letter box.
Yes, we make sure you know where your package is at any given time in the delivery process. After placing your order and executing payment, you automatically receive an e-mail confirming your order and payment..
As soon as your parcel is on the way, you receive another e-mail.
In addition, you can log in on our web shop, using your account details and follow your parcel through the web shop itself.
As soon as your parcel leaves with DPD you receive a confirmation via e-mail.
In case you have missed the e-mail, you can still check the status of your delivery via the Amanvida account.
Click on My Account link at the top right, log in using user name and password and click on “My
orders”, you will see the status of your order and delivery.
Don’t have an Amanvida account yet? Send an e-mail to info@amanvida.eu, and we will make inquiries for you at DPD’s.
Your order will always be delivered as soon as possible.
When placing an order before 1 pm, your package will be sent out the very same day.
The delivery of your package normally takes 1 to 2 days. Seitan is only shipped on Mondays.
It might take a bit longer during holidays, public holidays and sales periods.
Unforeseeable circumstances beyond our control (strikes, extremely poor weather conditions,..) may delay the shipment and delivery of your order.
DPD Pick-up is the solution to easily receive your packages.
With a delivery in a pick-up parcel shop, you opt for the certainty to pick up your package when it best suits you, thanks to the flexible opening hours.
All Pick-up Parcel Shops are at the very least open every Tuesday through Saturday.
You can pick up your package within 8 days after it has been delivered at your chosen Pick-up Parcel Shop. After this, the package will be sent back to Amanvida. In this case, your order will need to be shipped once again with additional transport costs.
With over 1500 Pick-up Parcel shops in the Benelux, there is always one in your neighbourhood.
Discover a Pick-up Parcel Shop near you here:
België: http://www.dpd.com/be/home/pickup/
Nederland: https://www.dpd.com/at_privatkunden#!pickup_paketshop
Luxemburg: https://www.dpd.com/lu/home/pickup/dpd_parcelshop_finder
Duitsland: https://www.dpd.com/de_privatkunden/#!dpd_paketshop
Oostenrijk: https://www.dpd.com/at_privatkunden#!pickup_paketshop
Frankrijk: http://www.pickup.fr/relais/recherche.sls
Yes, we will make sure that you always know the status of your order.
After you have placed your order and completed the payment, you will receive an automatic mail with confirmation of your order and payment.
Once your order has been shipped, you will receive another mail with the track & trace information.
If you log in to your account (at the upper right hand corner), you can see the status of your order and follow your package as well.
All our packages are shipped with DPD (with exception of packages shipped to the U.S., which are shipped with Bpost).
There are a variety of options:
DPD Classic - Delivery to companies within Europe
DPD Home - Delivery to consumers within Europe
DPD Pickup - The easiest way to send, receive and return parcels within Europe
Not at home during the normal delivery hours of our courier? You can use another delivery address.
When placing your order, it is possible to fill in a delivery address which is different from the billing address.
You can choose where you have your package delivered: at work, at your neighbours, a DPD Parcelshop, etc.
You can have your order delivered in a Pick-up Parcel shop in your neighbourhood.
You can then pick it up during opening hours when it suits you best (also on Saturdays and sometimes even on Sunday mornings).
You can pick up your package within 8 days after delivery in the chosen Pickup parcelshop. After this the package will be sent back to Amanvida and the package will need to be sent once again (with additional shipping costs).
You filled in your own address, but you’re not home?
The DPD delivery man or woman will attempt to deliver once.
If you’re not home when DPD tries to deliver your package, you will be informed with a letter in your mailbox with instructions on where to pick up the package.
When your package has been shipped with DPD, you will receive a confirmation mail with the track & trace information.
If you haven’t received this email, you can check the status of your order in your Amanvida account. Log in or click ‘my account’ in the upper right hand corner. There, you will see the status of your order.
Don’t have an account yet? Send an email at info@amanvida.eu and we will ask DPD about the status of your package for you.
Of course! When placing your order, you can fill in the name and the delivery address of the lucky recipient!
You can even write a personal message, that we will print into a fun card and add to the order.
Click ‘Add a gift message to my order’ when checking your order during the check-out procedure.
Did you know that sending small orders is very harmful to the environment?
So the main reason is sustainability and environment.
Every order we send must of course be packed in a box, which must be filled with packaging material and sent.
We also use as much recycled packaging material as possible.
The shipping costs charged are only part of the actual cost of processing your order. Not only are there the costs that the carrier charges (postage), but also the costs of payment, packaging, padding materials, the invoice and, let's not forget, the labour costs.
You will soon find yourself with over €10.00 in processing costs.
In order not to burden the environment too much by sending lots of small parcels, we prefer to place one large order at a lower shipping cost than 10 small ones.
Together, we are working towards a more sustainable world!
We thank you for this.
Amanvida re-uses cardboard and paper from their suppliers when shipping your orders. As a result, the packaging may not always be the perfect size. This is our way of having the lowest impact as possible on the environment and it’s our way of contributing to a greener world.
Your package will be shipped with DPD. DPD strives to reduce or prevent environmental impact in every aspect of their company. DPD sees CO 2 reduction as one of their biggest challenges.
Total Zero is the DPD’s initiative to work in a CO 2 neutral way. This initiative has been operational since July of 2012 in DPD’s main markets. With Total Zero, DPD guarantees that each package is delivered in a CO 2 neutral way without having the customers pay extra. DPD takes its responsibility to minimize the impact on the environment and the planet very seriously. This is one most important reasons why we opted to partner with DPD.
We always pack and send our articles with the utmost care. If you do notice a damaged or wrongly delivered article, you can return the article to us at any time within 14 days from delivery.
Is a product damaged or did we deliver the wrong product?
Please contact us immediately* via
info@amanvida.eu
with your name, order number and a picture of the damaged/wrong product. The Amanvida team will contact you the next working
day at the latest and do everything possible to resolve this issue. The costs for the return of these products are of course
for us!
* 15 days after receiving the products at the latest
We will refund the cost of the article as well as the shipping costs, or send you the correct or new item.
Not satisfied? You are entitled to return the article within 14 working days.
Please always inform us by e-mail on info@amanvida.eu , so we are aware of this.
We will send you a return form by e-mail: you can print this form, fill it in and join it to the article you are returning.
Returns can be sent to:
Amanvida – Retour
Ananda Shopping NV
Brechtsebaan 42
2900 Schoten
België
If you are not satisfied with your product, then you are entitled to return it to us within 14 workdays. Please follow the steps below:
Terms of Return
We are aware that this is a bunch of junk and trash, but this is an unfortunate disadvantage of a webshop. The thermo packaging and the cooling elements are, however, recyclable. You can also use it yourself for e.g. a picnic or other similar occasions.
It is our goal to find other affordable packaging options. Alternatively, we are considering a system whereby packaging can be fully or partially reused (e.g. a system with a deposit).
At Amanvida we consider the environment extremely important and we strive to minimize our impact on it. If we find a solution, we’ll let you know as soon as possible. And any tips or ideas are always welcome!
If you have any problems, questions, or other concerns concerning your order, we would like to hear from you.
You can contact us at info@amanvida.eu or by phone Mon - Fri: 9am - 1pm (+32) (0)3202712.
We strive to answer your questions or concerns the same day or at the latest the next working day.
Unfortunately, Amanvida does not have a store where you can pick-up your order. Many of the Amanprana products are available in local bio or nature stores in your neighbourhood.
Amanvida has a Facebook page and Pinterest account.
Follow us via:
https://www.facebook.com/Amanvida/
https://www.pinterest.com/amanvida/
Any problems? Let us know!
There are often many icons, symbols and labels on your products or their packaging. They should help us to quickly recognise certain characteristics of products. But with so many different icons, they can be confusing. Would you like to know what all these labels or icons on your products mean? We explain the most common labels here.
Didn’t find an answer to your question? We are eager to help you via info@amanvida.eu or (+32) (0) 3 620 27 12.
You can reach us on working days from 9-13 and from 14-17 o’clock.
Unfortunately, we do not have samples of all the products but we like to offer you our ‘ not satisfied, money back ’ guarantee.
This allows you to test our products to your heart’s desire.
Is the chosen article or product not what you expected? You can return or exchange for free it within 15 days after receiving your order.
We have more than 25000 satisfied customers.
You can read our general terms of sale here:
Are you interested in offering your customers products from Amanvida? Perhaps in your (medical) practice, business or online shop?
If you have a VAT number you can become a reseller and help others with their bio-lifestyle!
You can create an account via https://www.amanvida.eu/en/customer/account/create/ and fill in your VAT number. Please inform us via info@amanvida.eu and we will ensure that your account is changed to a ‘reseller account’.
After logging in, you will see your purchasing prices and the suggested retail price.
Useful information for a reseller:
Don’t hesitate to contact us should you have any additional questions about this.
Thanks in advance for your interest in our products and our webshop!
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